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Privacy Policy

Thank you for visiting this website. We hope you are happy to learn more about Hotel Hawaii and our products.

PRIVACY POLICY

Respecting the right to protection of personal data, as well as the right to privacy is one of the fundamental missions of the Pleiades Company Mamaia SRL (Hotel Hawaii)

Thus, we take all necessary steps to process your personal data in accordance with the principles established by the data protection legislation applicable in Romania, including Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with concerning the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (“GDPR”).

Personal data means any information relating to an identified or identifiable natural person (“data subject”); an identifiable natural person is a person who can be identified, directly or indirectly, in particular by reference to an identifying element, such as a name, an identification number, location data, an online identifier, or one or more many specific elements, specific to his physical, physiological, genetic, mental, economic, cultural or social identity.

Pleiade Mamaia SRL (Hotel Hawaii) is a personal data controller in the sense provided by the GDPR, respectively establish the means and purposes of processing personal data.

WHAT KIND OF PERSONAL DATA DO WE PROCESS?

If you are a customer or potential customer

We collect personal data as a result of most interactions with you, as well as in other aspects of our business. The categories of data we process are the following:

  1. data required to make reservations (eg name, surname, e-mail, telephone);
  2. data relating to the arrival-departure form, required under national law (eg citizenship, address, date of birth);
  3. bank card details (card type, credit / debit card number, cardholder’s name, expiry date and security code);
  4. information about the client’s stay, including arrival and departure date, special requirements, preferences;
  5. the information you provide about your marketing preferences;
  6. the personal data provided by you in order to subscribe and subscribe to the newsletter;
  7. information about the vehicles you may bring to our property, such as registration number;
  8. data collected from access cards (time of entry and exit);
  9. information collected by various contractual partners (travel agencies, event organizers) and sent to Pleiade Mamaia SRL (Hotel Hawaii) (rooming list, event guest list);
  10. data necessary for the provision of additional services, as appropriate;
  11. reviews and opinions regarding our services;
  12. any other types of information you choose to provide us.

Also, the surveillance cameras and other security measures on our properties can capture or record images of guests in public places (such as hotel entrances, restaurants or lobbies), as well as your location data (through images captured by surveillance cameras).

You can always choose what personal data you want to provide us. However, if you choose not to provide certain personal data, if the basis of our request is compliance with a legal obligation, contractual obligation or obligations required to conclude a contract we will be unable to provide you with certain services, for example: ( i) if you do not wish to give us your name, surname, e-mail address or telephone number if you wish to make a reservation, we will not be able to make the reservation, or (ii) given that in the announcement of arrival and departure that you will fill in when you stay at our hotel you will have to enter certain personal data required by law, and if you do not want to fill in those required fields, we will not be able to to accommodate you in the hotel.

If you are a potential employee

We collect information from your resume as well as any other information submitted with your resume and / or in the interviews you have presented.

If you are a visitor to our location

We collect the name, surname, series and number of the identity card. Surveillance cameras can also capture or record images of visitors in public places (such as hotel entrances or restaurants or lobbies).

If you are a user of our hotelhawaii.ro website.

It is not necessary to provide personal data to read the existing information on the site. However, for the purpose of technical operation of the portal, Hotel Hawaii uses the following information that does not contain personal data and that automatically appears to the site administrator:

  1. Internet Protocol (IP) address
  2. domain name (URL)
  3. access data
  4. client access file (file name and URL)
  5. HTTP code of the response password
  6. the data of the web page where the access is made
  7. the amount of bits consumed during the visit
  8. date of visit
  9. the data of the pages browsed, respectively
  10. browser name.

Certain personal data are required to use some services (eg online reservations). For details, please see the section corresponding to the operation used on the site.

If you are a representative or contact person of our suppliers or business partners

We collect your first and last name, position, and any other information provided by you or the company you represent.

If you are employed

Please read the employee privacy policy, made known at the time of employment and available at any time to the Human Resources Department.

PERSONAL DATA OF MINORS

We protect the confidentiality of data obtained from children under 16 years of age. If you are under the age of 16, you must obtain the consent or authorization of the parents or guardian for any provision of personal data.

SPECIAL DATES

The term “special data” refers to racial or ethnic origin, political opinions, religious denominations or philosophical beliefs or trade union membership and the processing of genetic data, biometric data, health data or data on sexual life or sexual orientation.

In general, we do not collect special information unless you wish to provide it to us. We collect special health data only on the basis of your consent and only for the purpose of customizing certain treatments. Access to this data is limited to medical staff.

FOR WHAT PURPOSE AND FOR WHAT IS THE PROCESSING OF YOUR DATA? STAFF?

If you are a customer

  1. Reservations for the hotel, restaurant or in the case of requests for offers sent by you for certain or organized events.

Purpose: we process your personal data (i) to reserve a place for you in the hotel / restaurant and (ii) to respond to requests for offers sent by you.

Rationale: concluding a contract

  1. Check-in

Purpose: we process your personal data for registration / accommodation in our hotel.

Grounds: at the time of accommodation, according to the legal provisions in force, you are obliged to fill in the arrival and departure announcement form which contains a minimum of data necessary to be able to stay.

  1. Customer service (this service refers to, among others,: shuttle service to / from the hotel, cleaning service, laundry service, etc.)

Purpose: we process your personal data to give you the most enjoyable experience possible and in accordance with your and your hotel’s standards.

Rationale: execution of the hotel services contract.

  1. PROFILING

Purpose: In order to provide personalized services, certain special preferences of yours (for example: if you prefer rooms on the upper or lower floors, if you like a certain type of wine, etc.) are stored so that when you return, we will already know what you like

Rationale: consent

  1. Feedback:

Purpose: we process your personal data to ensure that you have had a pleasant experience in our units.

Rationale: our legitimate interest in constantly improving the services we offer and in providing services that are as appropriate and in line with our customers’ standards as possible.

  1. Marketing:

Purpose: We process your personal data for marketing purposes, such as business newsletters and marketing communications about new products and services, or other offers that we believe may be of interest to you.

Rationale: we rely on the legitimate interest in promoting our services by submitting offers that we consider to be of interest to you (see “Right to Opposition” in the “Your Rights” Section)

If necessary, in accordance with applicable law, we will obtain your consent before processing your personal data for direct marketing purposes. In this case, we inform you that you will be able to withdraw your consent for processing for marketing purposes at any time, in which case you will not receive any marketing communication from us.

We’ll include a unsubscribe link, which you can use if you don’t want us to send you any more messages.

Also, when organizing certain events in our hotels and restaurants, it is possible to take some photos, and some of these could be distributed online to show others how our events are. In any case, because we take into account your right to privacy, we will do our best to inform you that photos will be taken (for objections to our photos, see “Right to Opposition” in Section “Your Rights”).

  1. Other communications: by e-mail, post, telephone or SMS

Purpose: these communications will be made for a specific reason such as: (i) to respond to your requests, (ii) if you have not completed an online booking or a request for an offer, we may send you an email to remind you to complete the reservation, (iii) to inform you of how the complaints and / or incidents that occurred during your stay have been resolved.

Legal basis: our legitimate interest in providing services to the desired standards by resolving any requests / complaints and to ensure our full availability.

  1. Analysis, improvement and research:

Purpose: to constantly ensure the quality evolution of our services, we take care to analyze every complaint / suggestion from you, so we prepare statistical reports to identify problems and find the best solutions to remedy them.

Rationale: We rely on our legitimate interest in providing services that meet your standards.

If you are a visitor to our location

Purpose: we process your personal data to ensure the protection of property and people within the hotel.

Rationale: our legitimate interest in ensuring both the protection of customer / hotel / staff property and the protection of persons within the hotel.

If you are a user of our website hotelhawaii.ro

Purpose: traffic monitoring in order to identify errors and / or any other malfunction of the site.

Rationale: we base this data processing activity on our legitimate interest, which is to provide you with a fully functional site by repairing any errors, as well as by continuously improving it.

If you are a representative or contact person of our suppliers or business partners

Purpose: to develop contractual relations with our suppliers or business partners.

Theme: execution of a contract.

If you are a potential employee

Purpose: to evaluate your employment application.

Rationale: concluding a contract.

If you are employed

Please see the Employee Privacy Policy, made known at the time of employment and available at any time to the Human Resources Department.

For all categories of people above, we may also process your data in the context of the following activities:

  1. Restructuring, internal reorganization or sale of assets or shares / shares:

Purpose: we process your data to perform the operations mentioned above.

Rationale: the legitimate interest in carrying out the operations, especially in the conditions in which they would be impossible to carry out without the processing of your data.

However, we assure you that any such processing will be carried out in accordance with this policy and by implementing a measure to ensure the confidentiality of your data.

  1. Security:

Purpose: we process personal data for the security of property and the physical integrity of persons.

Rationale: we rely on our legitimate interest to ensure the protection of your property and the hotel, as well as the protection of persons within the perimeter of our hotel.

  1. Legal reasons:

Purpose: in certain cases, we must process the information provided, which may include personal data, to resolve legal disputes or complaints, to investigate and comply with applicable legal regulations, to implement an agreement or to comply with requests from the part of the public bodies insofar as these requests meet the conditions imposed by law.

Reason: the reasons for the processing may be the legal obligation (if we have a legal obligation to disclose certain personal data to public authorities) or

of our legitimate interest in resolving any disputes and / or complaints.

TO WHOM PERSONS WE TRANSMIT YOUR DATA STAFF?

In order to provide you with high quality services, we may pass on your personal information to our service providers and other third parties, as detailed below:

  1. Providers: In order to provide the requested services, in some cases, we will need to pass on some of your personal data to providers, who are authorized and process the data on behalf of, on behalf of and in accordance with our instructions (such as providers). software, IT, accounting services, medical services, transportation services).
  2. Group events or meetings: If you visit our hotels in a group or conference, the information required to plan your meeting and event may be shared with the organizers of these meetings and events and, where appropriate, with guests who organize or attend the meeting. or event.
  3. Business partners: In some cases, we partner with other companies to provide you with products, services or offers. For example, we may arrange for you to rent a car or mediate optional services adjacent to services that exceed our offer.
  4. Public authorities and / or institutions for: (i) compliance with legal provisions, (ii) responding to their requests, (iii) for reasons of public interest (eg national security). For example, according to the regulations set out in the Section “FOR WHAT PURPOSE AND SUBJECT MATTER WE PROCESS YOUR DATA. PERSONAL ”lit. b) any hotel unit is obliged to send daily the arrival and departure announcement sheets of each client.

The confidentiality of your data is important to us, which is why, where possible, the transmission of personal data in accordance with the above is done only on the basis of a confidentiality commitment from the recipients, which guarantees that this data is kept and that the provision of this information is in accordance with applicable law and applicable policies. In any case, each time we will send to the recipients only the information strictly necessary to achieve that goal.

DO WE COLLECT PERSONAL DATA FROM THIRD PARTIES?

In order to provide you with the expected level of hospitality and provide you with the best level of service, we may collect information about you from our business partners and other third parties, as detailed below:

Business partners: such as card partners, social networking services that are in line with your settings for these services, travel agencies, event organizers

In any case, we assure you that your data collected from third parties will be processed under the same conditions as if it were collected directly from you. We will also collect only what is necessary to fulfill our purposes. (see Section “PURPOSE AND SUBJECT MATTER WE PROCESS YOUR PERSONAL DATA”).

In addition, when we contact you for the first time, we will inform you, first of all, of the source from which we obtained your personal data.

DO WE TRANSFER YOUR PERSONAL DATA OUTSIDE THE EU / EEA?

We may transfer your data to some providers who will be based in countries other than your own and, in some cases, in countries outside the EU / EEA.

Although the data protection laws in these countries may be different from those in your country, we will take the necessary steps to ensure that your personal data is processed in accordance with this policy and in accordance with applicable law.

SUPPLY BY YOU OF THE PERSONAL DATA OF OTHER INDIVIDUALS

If you provide us with the personal data of other individuals, please communicate them before this disclosure and how they are to be processed, as described in this Privacy Policy.

HOW LONG DO WE KEEP YOUR PERSONAL DATA?

Your personal data is retained for the purpose of achieving the purposes detailed in this policy, unless a longer retention period is required or permitted by applicable law.

We constantly review the need to retain your personal data, and to the extent that processing is no longer necessary and there is no legal obligation to retain your personal data, we will delete / destroy your personal information as soon as possible and in a timely manner. in such a way that they can no longer be recovered or reconstituted (for example, we will delete / destroy all data of people who were not hired after the interviews, if there is no serious prospect of employment in the future).

If personal information is printed on paper, it will be destroyed in a way that ensures its complete elimination, and if it is saved on electronic media, it will be deleted by technical means to ensure that the information can no longer be deleted. be recovered or reconstituted later.

WHAT ARE YOUR RIGHTS?

As a data subject, you have the following rights under the GDPR:

  1. Right of access: you can ask us (i) for confirmation of whether or not personal data are processed and, if so, access to and information about them, and (ii) a copy of your data personal data that we have (art. 15 of the GDPR);
  2. Right to rectification: you can inform us of any change in your personal data or you can ask us to correct the personal data we hold about you (art. 16 of the GDPR);
  3. Right of deletion (“right to be forgotten”): in certain situations (such as (i) if the data was collected illegally, (ii) the deadline for storing the data has expired, (iii) the right to object or (iv) the processing of data is done on the basis of consent and you have withdrawn your consent), you can ask us to delete the personal data we hold about you (art. 17 of the GDPR);
  4. The right to restrict the processing: in certain situations (such as when the accuracy of this data is disputed or the lawfulness of the processing), you can ask us to restrict the processing of your data for a certain period (art. 18 of the GDPR);
  5. Right to data portability: ask us to send your personal data to a third party or directly to you (art. 20 of the GDPR);
  6. Right to object: in certain situations (such as processing based on a legitimate interest), you can ask us not to process your data (art. 21 of the GDPR).

If we use your personal data on the basis of your consent, you have the right to withdraw this consent at any time. In this situation, your data will no longer be processed by us, unless a legal provision obliges us to keep and archive them. In any case, we will inform you if there is such a legal provision and we will expressly indicate it.

THIS IS YOUR DATA. IN SAFETY?

We take your personal security seriously, therefore, we take important security measures, necessary to protect against unauthorized access to data or modification, disclosure or destruction of unauthorized data. This involves internal reviews of data collection, storage and processing practices and security measures, as well as physical security measures to protect against unauthorized access to the systems where we store personal data.

We also ask our service providers as well as business partners to take all necessary measures to protect against unauthorized access to data or unauthorized modification, disclosure or destruction of data.

LINKS TO OTHER WEBSITES

Site-ul nostru conține linkuri către site-uri terțe. Rețineți faptul că nu ne asumăm responsabilitatea pentru colectarea, utilizarea, păstrarea, partajarea sau dezvăluirea datelor sau informațiilor de către astfel de terțe părți. În cazul în care folosiți sau furnizați informații pe site-urile terților, se aplică termenii și politica de confidențialitate a site-urilor respective. Vă sfătuim să citiți politica de confidențialitate a site-urilor pe care le vizitați înainte de a trimite date personale.

The use of the internet services offered by Hotel Hawaii falls under the terms of use and the privacy policy of the internet providers. You can access those terms and policies by using the links on that service’s login page or by visiting your ISP’s website.

Information collected by HotelHawaii.ro

In order to make advertising campaigns closer to your interests through third parties, in this case the Google advertising network, we collect an IP address, the web pages visited, the date and time they were viewed, as well as the interaction with the content on this domain. web, respectively HotelHawaii.ro. The technologies used to collect this data are cookies.

What are cookies?

An “Internet Cookie” (also known as a “browser cookie” or “HTTP cookie” or simply a “cookie”) is a small file, consisting of letters and numbers, that will be stored on your computer, mobile terminal or other equipment of a user from which the Internet is accessed. The cookie is installed by the request issued by a web server to a browser (eg Internet Explorer, Chrome) and is completely “passive” (does not contain software, viruses or spyware and can not access the information on the hard disk- the user). A cookie consists of 2 parts: the name and content or value of the cookie. Moreover, the duration of a cookie is determined; technically, only the webserver that sent the cookie can access it again when a user returns to the website associated with the webserver. Due to cookies, the site retains, for a period of time, your actions and preferences (login, language, font size and other display preferences). This way you don’t have to re-enter them every time you return to the site or navigate from one page to another.

How and why do we use cookies?

We use cookies to improve the use and functionality of our sites and to better understand how visitors use these sites, as well as the services offered by them. Storing cookies on your computer gives us an easy and convenient way to personalize or improve your experience on our sites and to make your next visit more enjoyable.

How can I stop cookies?

Users can configure their browser to reject cookies. Disabling and refusing to receive cookies may make certain sections or pages of the site impractical or difficult to visit and use. More information about cookies can be found on the website www.allaboutcookies.org or http://www.youronlinechoices.com/ro.

QUESTIONS OR COMPLAINTS

If you have any questions or concerns regarding the processing of your personal data or if you wish to exercise any of the rights mentioned above, you are welcome to contact us by sending an e-mail to the following address: contact@hotelhawaii.ro and we will contact you. we will respond within 30 days of receiving the request.

Also, if you do not have electronic means or do not want to use them, you can make a written request to send or submit to the hotel reception located at “Hotel Hawaii” Mamaia, Constanța.

If you are not satisfied with the way in which your request has been resolved, you can file a complaint with the National Authority for the Supervision of Personal Data Processing.

POLICY CHANGES

This privacy policy may change in accordance with changes in data policy legislation or changes to our services or the way we organize from time to time. If we make material changes to this, we will post a link to the revised policy on the home page of our site. If we make significant changes that will impact your rights and freedoms (for example, when we begin processing your personal data for purposes other than those specified above), we will contact you before we begin such processing.

To help you keep track of the most important changes, we’ll include a change history below to acknowledge changes to this policy.